We respect and are committed to protecting your privacy, and adhere to the UK Data Protection Act 1998. This website (opwall.com) is used to collect contact and initial booking information for those who are interested in booking an expedition. The majority of information collected for expedition preparation is done through a separate website located at https://portal.opwall.com.
Cookies are text files held on your computer that allows a website to know how users browse their websites. These files are placed on your computer when you visit most websites.
We respect and are committed to protecting your privacy, and adhere to the UK Data Protection Act 1998. The information collected through portal.opwall.com is done so to ensure you have a safe and enjoyable expedition with us, and our expedition preparations meet your needs and requirements. It includes, but is not limited to, contact information, passport details, and medical history. The information is available to Operation Wallacea staff members and site medics, our in-country partner organisations, our expedition insurers Cover-More Travel Insurance Ltd UK, and Consilience Media who run and maintain our client database. Where relevant your medical information may also be reviewed by external medical experts solely for the purpose of ascertaining your suitability to participate in various parts of the expedition, such as scuba-diving.
In addition, limited parts of your information are passed on to local travel organisations to assist in the booking of flights. In the UK this is the Travel Nation Ltd, in the US this is APF Travel, and in Canada this is Victor Travel. This information is limited to contact and booking details and does not include any medical information or other items submitted to Operation Wallacea, and you can opt out of this service during the booking process. We will not sell your personally identifiable information to anyone, nor pass your information on to others not listed in this policy without your consent.
We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, the page(s) you visited, and time and date of your login.
We take the security of your personal information very seriously. The portal.opwall.com website uses the Secure Sockets Layer (SSL) protocol. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between clients and servers. SSL encrypts all of your personal information so that it cannot be intercepted and read by third parties. No credit/debit card details are stored on this site, nor pass through this site. All credit/debit card payments are made on sites provided by third party payment gateway providers.
The refund and cancellation policy for your expedition is outlined on your booking form and/or confirmation emails.
Once a booking form has been submitted, you receive access to portal.opwall.com. When we’ve received your first (deposit) payment, you’ll receive confirmation of your booking via email.