General Terms & Conditions

The terms below apply to people booked on to Research Assistant, Dissertation and Pre-Med expeditions. If you’re booked onto a school expedition you can find your terms and conditions on the portal.

Booking Terms & Conditions

GB The following conditions form the basis of your contract.
1) MAKING A BOOKING AND PAYING YOUR DEPOSIT AND FINAL BALANCE

A deposit of 10% per person must be paid on completion of the booking form. In order to help spread the payments we require a further 10% payment 150 days prior to your expedition start date and a further interim payment of 20% by 31 March in the same year as your expedition. If you are booking within 8 weeks of your intended departure date then we require full payment. Should we be unable to process your booking for any reason then your deposit will be returned to you. We must have the full balance payment at least 8 weeks (56 days) prior to departure.
There is an early-payment discount available if you pay either 50% or more of the total sum owed, or 100% of the total sum owed, prior to the 150 day payment date. The discounts available are as follows:-

For 2 week expeditions, £25 discount for greater than 50% payment or £50 discount for 100% payment
For 4 week expeditions, £40 discount for greater than 50% payment or £80 discount for 100% payment
For 6 week expeditions, £60 discount for greater than 50% payment or £120 discount for 100% payment
For 8 week expeditions, £75 discount for greater than 50% payment or £150 discount for 100% payment

All correspondence will be sent to you at either of the addresses you give on your completed Booking Form, unless you clearly indicate otherwise. In the event of the alteration or cancellation of a confirmed booking by you, conditions in section 3 will apply. Please note that the person completing the Booking Form undertakes full payment of all the expedition components booked therefore should have the full consent of the person named on the Booking Form. Payment of your deposit confirms you comply with these booking conditions.

2) THE PRICE OF YOUR EXPEDITION AND SURCHARGES

Whilst we reserve the right to amend prices upwards or downwards at any time, it is our policy to offer expeditions at a clear and firm price. However, the factors which may force us to surcharge you are government action, changes to the cost of currency or fuel – unless full payment is made six months or more prior to your departure date.

3) IF YOU NEED TO CANCEL YOUR BOOKING

Should you have to cancel your booking we ask that you advise the UK office promptly in writing or by email. The cancellation will take effect from the day the written confirmation is received. Cancellation will incur a £50 handling charge. Additional cancellation charges, which become effective more than 30 days after the date of booking*, are as follows:

PeriodCancellation charge
More than 185 days before departureNo further cancellation charges
185 days before expedition start date to 150 days before expedition start dateLoss of 10% of total expedition costs
149 days before expedition start date to 70 days before expedition start date20% of your total expedition costs
69 days before expedition start date to 42 days before expedition start date40% of your total expedition costs
Less than 42 days before the expedition start date100% of your total expedition costs

* this applies only to bookings taken before 1 March in the year of the expedition. Bookings taken after the 1 March in the year of expedition are subject to the cancellation charges as shown in the above table.

Note if you are doing a dissertation/thesis topic then you are able to cancel up to 15 April in the year of your expedition with no loss of deposit, if documentary evidence can be produced that your university will not permit you to undertake the dissertation or thesis topic chosen.

4) IF OPERATION WALLACEA CANCELS YOUR BOOKING

In the unlikely event of Operation Wallacea deeming travel to your particular destination unsafe for any reason, more than 3 months before departure, we will provide a suitable alternative. As a result we are unable to refund any monies, beyond the conditions outlined above. We undertake not to cancel any expedition closer than 3 months to the expedition start date unless in exceptional circumstances such as war, riots, civil strife, industrial action so severe that alternative transport and accommodation cannot be provided, terrorist activity, natural and nuclear disaster, fire, adverse weather conditions, technical problems with transport and similar unforeseeable circumstances where compensation payments cannot be made.

5) IF OPERATION WALLACEA CHANGES YOUR BOOKING

We undertake not to make any significant changes to your booking. However since this is a field research project, from time to time certain aspects will change between the planning stages and the project delivery. These can include (but are not limited to) details of the accommodation, survey methods, and transportation between sites. We will inform you of any significant changes and will provide a suitable alternative to the original project. Such changes will not constitute being offered a refund when a suitable alternative is made available.

6) IF YOU WANT TO TRANSFER YOUR BOOKING

If you want to transfer your booking to the following year or to another named person who does not currently hold a booking with Operation Wallacea then you need to obtain prior approval from the Opwall UK office. In the event that you make your decision to transfer after 1 January in the year of the expedition, then you need to pay an additional 10% to secure the transfer. If the decision is made before the 1 January in the year of the expedition then no further payments beyond the 10% deposit are required. No transfers are allowed after 1 April in the year of the original booked expedition. Only one transfer to a future year or of the named person per application is allowed and once that transfer is made then all monies paid would be forfeited in the event that the completer of the form wanted to cancel.

7) IF YOU WANT TO CHANGE YOUR BOOKING

If you decide to move on to another project or expedition, you can do this free of charge, capacity allowing, until 1 April of the year of your expedition. You will be asked to fill in a new booking form to confirm the change of project. If the project or expedition you want to move to is longer you will be invoiced for the difference in price. If it is shorter, your payment schedule will be adjusted to take the new total amount payable into account. If, following you confirming that you wish to change your booking, you should decide to cancel, cancellation charges will apply in line with your original booking rather than the new booking.

8) JURISDICTION AND LEGAL ASPECTS – Expedition Packages

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Operation Wallacea, and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages and
  2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Operation Wallacea.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

9) JURISDICTION AND LEGAL ASPECTS – Travel Packages

Flight inclusive packages for participants travelling from the UK are covered under the ATOL scheme, but ATOL protection does not apply to all services listed in the Operation Wallacea brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/atolcertificate.

10) INSURANCE

Operation Wallacea has insurance in place to provide medical and repatriation cover up to £1million for all participants on the expedition. This insurance does not cover other insurable costs such as cancellation and curtailment of your expedition due to your ill-health, flight and travel delays, loss of personal baggage or theft of possessions etc. It is a condition of your booking with Operation Wallacea that you take out travel insurance to cover these items.

11) WHAT DOES THE BOOKING WITH OPERATION WALLACEA NOT INCLUDE?

  • Costs of flights and transport to and from the start and finish points of each expedition
  • Accommodation and food costs before or after the expedition start and end dates
  • Transfers between forest and marine sites in Madagascar and South Africa
  • Additional insurance cover beyond the £1 million expedition medical and evacuation insurance cover provided by Opwall
  • Costs of additional elective training (e.g. canopy access course, dive training beyond PADI Open Water)
  • Dive equipment rental
  • PIC cards and PADI training Manuals
  • Local taxes
  • Park or Reserve entrance fees
  • Visa costs
  • Vaccination or prophylactic medicine costs
Canada Booking Terms & Conditions

The terms below apply to people booked on to Research Assistant, Dissertation/Thesis and Pre-med expeditions through the Canadian office of Operation Wallacea.

1) MAKING A BOOKING AND PAYING YOUR DEPOSIT AND FINAL BALANCE

A deposit of 10% per person must be paid on completion of the booking and sent in with a signed Booking Form. In order to help spread the payments we require a further 10% payment by January 15th in the year of your expedition. If you are booking after April 15th of your expedition year we require full payment. Should we be unable to process your booking for any reason then your deposit will be returned to you.

All correspondence will be sent to you at either of the addresses you give on your completed Booking Form, unless you clearly indicate otherwise. In the event of the alteration or cancellation of a confirmed booking by you, conditions in section 3 will apply. Please note that the person signing the Booking Form not only undertakes full payment of all the expedition components booked, but signs on behalf of, and should, therefore, have the full consent of the person named on the Booking Form. Payment of your deposit confirms you comply with the booking conditions.

We must have the full balance payment by April 15th of your expedition year. However, all balance or part balance payments (made by eTransfer or cheque ONLY) over and above the first 20% of the total sum owed that are received prior to January 15th in the same year as your expedition will be subject to a 3% discount. Thus, if $500 is paid off the remaining 80% balance before January 15th, a total of $515 will be credited to your expedition costs. Note: not all payment methods are eligible for this discount. Please check with the Op Wall Canada Office for details.

2) THE PRICE OF YOUR EXPEDITION AND SURCHARGES

Whilst we reserve the right to amend prices upwards or downwards at any time, it is our policy to offer expeditions at a clear and firm price. However, the factors which may force us to surcharge you are government action, changes to the cost of currency or fuel – unless full payment is made six months or more prior to your departure date.

3) IF YOU NEED TO CANCEL YOUR BOOKING

Should you have to cancel your booking we ask that you advise us promptly in writing or by email. The cancellation will take effect from the day the written confirmation is received, and the cancellation charge will be applied based on the originally booked start date of your expedition. Cancellation will incur a $150 handling charge. Additional cancellation charges are as follows:

PeriodCancellation charge
More than 185 days before departureLoss of $150 handling charge
184-155 daysLoss of 10% of total expedition costs
154-125 days20% of your total expedition costs
124-90 days30% of your total expedition costs
Within 89 days100% of your total expedition costs

We strongly advise that you take out additional cancellation insurance coverage, such as the cancellation insurance offered through travel professionals and financial institutions, as you may be able to recover some of the charges shown above. The insurance available for purchase from travel providers and financial institutions is usually non-refundable after purchase, and is not included in any refunds from Operation Wallacea. NOTE: if you are doing a dissertation/thesis topic then you are able to cancel up to January 15th in the year of your expedition with no loss of deposit, if documentary evidence can be produced that your university will not permit you to undertake the dissertation or thesis topic chosen. If no evidence can be provided from your university as stated previously, the above cancellation charges will apply.

4) IF OPERATION WALLACEA CANCELS YOUR BOOKING

We reserve the right to amend certain aspects of your itinerary at any time in line with the overall objectives and context of the expedition. In the unlikely event of Operation Wallacea deeming travel to your particular destination unsafe for any reason, more than 3 months before departure, we will provide a suitable alternative. As a result, we are unable to refund any monies, beyond the conditions outlined above. We undertake not to cancel any expedition closer than 3 months to the expedition start date unless in exceptional circumstances such as war, riots, civil strife, industrial action so severe that alternative transport and accommodation cannot be provided, terrorist activity, natural and nuclear disaster, fire, adverse weather conditions, technical problems with transport and similar unforeseeable circumstances where compensation payments cannot be made.

5) IF OPERATION WALLACEA CHANGES YOUR BOOKING

We undertake not to make any significant changes to your booking. However, since this is a field research project, from time to time certain aspects will change between the planning stages and the project delivery. These can include (but are not limited to) details of the accommodation, survey methods, and transportation between sites. We will inform you of any significant changes and will provide a suitable alternative to the original project. Such changes will not constitute being offered a refund when a suitable alternative is made available.

6) IF YOU WANT TO TRANSFER YOUR BOOKING

If you want to transfer your booking to the following year, or to another named person, then you need to obtain prior approval from the Op Wall Canada office. In the event that you make your decision to transfer to the following year before January 15th in the year of your expedition then you need to pay an additional 10% to secure the transfer. After January 15th when you should have paid a total of 20% of the costs then a further 10% would need to be paid in order to secure the transfer. No transfers are allowed after April 1st in the year of the originally booked expedition.
NOTE: any transfers need to complete and sign a new transfer booking form where the total monies they have paid would be forfeited if they then did not go on the expedition to which they had transferred to.

7) IF YOU WANT TO CHANGE YOUR BOOKING

If you decide to move on to another project or expedition, you can do this free of charge, capacity allowing, until April 1ST of the year of your expedition. You will be asked to fill in a new booking form to confirm the change of project. If the project or expedition you want to move to is longer you will be invoiced for the difference in price. If it is shorter, your payment schedule will be adjusted to take the new total amount payable into account. If, following you confirming that you wish to change your booking, you should decide to cancel, cancellation charges will apply in line with your original booking rather than the new booking.

8) DATA PROTECTION, JURISDICTION AND LEGAL ASPECTS

Operation Wallacea complies with the UK Data Protection Act 1988. The information that you provide us with will be used to organize your booking. This may include sharing your contact details with our travel partners in order to assist you with booking flights and making any other travel arrangements. No personal or medical information will be passed on.

Please note that when you have read the booking conditions above and signed your booking form, and when a confirmation invoice has been issued by or on behalf of ourselves or the relevant supplier, you enter into a binding contract which will be governed and interpreted in accordance with US law if you are travelling from the United States of America, or in accordance with the law of England and Wales if you are travelling from anywhere else in the world. The expeditions themselves are run and managed by the parent company in the UK, Operation Wallacea Ltd.

Operation Wallacea is a UK-based expedition company with a Canadian sales office. The sales office of Operation Wallacea in Canada shall not be held responsible for a) the non-performance on the part of any hotel or other accommodation that cannot directly be attributed to the neglect of the tour organizers; b) any delays, missed connections, loss, damage, or injury to persons or property or for mechanical defects or failure, however caused or for any substitution of hotels or carrier equipment beyond the control of the tour operator, or for any additional expenses occasioned thereby; c) any inconvenience, loss of enjoyment, upset, disappointment, distress or frustration whether physical or mental however caused except where caused directly by the tour operator; d) any additional costs incurred or any ancillary loss sustained as a result of cancellations or delays of expeditions or tours caused by inclement weather conditions, acts of God, or any other event, which results in one or more persons being unable to continue or complete the tour or expedition through no direct fault of the organizers. Operation Wallacea reserves the right to make any change or cancellation without prior notice. Operation Wallacea shall have no responsibilities beyond the right to decline any person as a member of the tour or expedition at any time before or during the tour or expedition should such person’s presence be considered detrimental to the interest, comfort and safety of the other members. Persons leaving the tour or expedition during the operation will not receive a refund of unused services. Operation Wallacea, its agents, and all passengers agree that the conditions set out herein are part of the terms between the passenger and the tour organizers. Authorization of the tour or expedition or any deposit given to Operation Wallacea will represent an acceptance by the passenger of all the aforementioned conditions.

9) INSURANCE

Operation Wallacea has insurance in place to provide medical and repatriation cover up to £1 million for all participants on the expedition. This insurance does not cover costs such as cancellation and curtailment of your expedition due to your ill health, flight and travel delays, loss of personal baggage or theft of possessions, etc. It is a condition of your booking with Operation Wallacea that you take out travel insurance to cover these items.

10) WHAT DOES THE BOOKING WITH OPERATION WALLACEA INCLUDE?

The booking included all travel from the expedition start point, between the various expedition sites, and back to the expedition end point, except for forest/marine transfers in Madagascar & South Africa as noted in Section 11. It also includes food & accommodation on your expedition, and participation in all the field research projects and training courses onsite (excluding canopy access training and dive training beyond PADI Open Water level).When the described program includes SCUBA diving or snorkelling and/or dive training to PADI Open Water. The booking also includes medical and safety support, £1 million medical and evacuation insurance cover.

11) WHAT DOES THE BOOKING WITH OPERATION WALLACEA NOT INCLUDE?

  • Costs of flights and transport to and from the start and finish points of each expedition
  • Accommodation and food costs before or after the expedition start and end dates
  • Transfers between forest and marine sites in Madagascar and South Africa
  • Additional insurance cover beyond the £1 million expedition medical and evacuation insurance cover provided by Opwall
  • Costs of additional elective training (e.g. canopy access course, dive training beyond PADI Open Water)
  • Dive equipment rental
  • PIC cards and PADI training Manuals
  • Local taxes
  • Park or Reserve entrance fees
  • Visa costs
  • Vaccination or prophylactic medicine costs
USA Booking Terms & Conditions

USA The following conditions form the basis of your contract.
1) MAKING A BOOKING AND PAYING YOUR DEPOSIT AND FINAL BALANCE

A deposit of 10% per person must be paid on completion of the booking form. In order to help spread the payments we require a further 10% payment 150 days prior to your expedition start date and a further interim payment of 20% by 31 March in the same year as your expedition. If you are booking within 8 weeks of your intended departure date then we require full payment. Should we be unable to process your booking for any reason then your deposit will be returned to you. We must have the full balance payment at least 8 weeks (56 days) prior to departure.

There is a discount available for paying more of your expedition cost early – if you pay more than 50% before the due date of your second instalment you can receive the following discounts!

  • 2 week expedition – $25.00
  • 4 week expedition – $40.00
  • 6 week expedition – $60.00
  • 8 week expedition – $80.00

If you pay the full expedition cost before the due date of your second instalment you can receive the following larger discounts instead:

  • 2 week expedition – $50.00
  • 4 week expedition – $80.00
  • 6 week expedition – $120.00
  • 8 week expedition – $160.00

All correspondence will be sent to you at either of the addresses you give on your completed Booking Form, unless you clearly indicate otherwise. In the event of the alteration or cancellation of a confirmed booking by you, conditions in section 3 will apply. Please note that the person completing the Booking Form undertakes full payment of all the expedition components booked therefore should have the full consent of the person named on the Booking Form. Payment of your deposit confirms you comply with these booking conditions.

2) THE PRICE OF YOUR EXPEDITION AND SURCHARGES

Whilst we reserve the right to amend prices upwards or downwards at any time, it is our policy to offer expeditions at a clear and firm price. However, the factors which may force us to surcharge you are government action, changes to the cost of currency or fuel – unless full payment is made six months or more prior to your departure date.

3) IF YOU NEED TO CANCEL YOUR BOOKING

Should you have to cancel your booking we ask that you advise the UK office promptly in writing or by email. The cancellation will take effect from the day the written confirmation is received. Cancellation will incur a £50 handling charge. Additional cancellation charges, which become effective more than 30 days after the date of booking*, are as follows:

PeriodCancellation charge
More than 185 days before departureNo further cancellation charges
185 days before expedition start date to 150 days before expedition start dateLoss of 10% of total expedition costs
149 days before expedition start date to 70 days before expedition start date20% of your total expedition costs
69 days before expedition start date to 42 days before expedition start date40% of your total expedition costs
Less than 42 days before the expedition start date100% of your total expedition costs

* this applies only to bookings taken before 1 March in the year of the expedition. Bookings taken after the 1 March in the year of expedition are subject to the cancellation charges as shown in the above table.

Note if you are doing a dissertation/thesis topic then you are able to cancel up to 15 April in the year of your expedition with no loss of deposit, if documentary evidence can be produced that your university will not permit you to undertake the dissertation or thesis topic chosen.

4) IF OPERATION WALLACEA CANCELS YOUR BOOKING

In the unlikely event of Operation Wallacea deeming travel to your particular destination unsafe for any reason, more than 3 months before departure, we will provide a suitable alternative. As a result we are unable to refund any monies, beyond the conditions outlined above. We undertake not to cancel any expedition closer than 3 months to the expedition start date unless in exceptional circumstances such as war, riots, civil strife, industrial action so severe that alternative transport and accommodation cannot be provided, terrorist activity, natural and nuclear disaster, fire, adverse weather conditions, technical problems with transport and similar unforeseeable circumstances where compensation payments cannot be made.

5) IF OPERATION WALLACEA CHANGES YOUR BOOKING

We undertake not to make any significant changes to your booking. However since this is a field research project, from time to time certain aspects will change between the planning stages and the project delivery. These can include (but are not limited to) details of the accommodation, survey methods, and transportation between sites. We will inform you of any significant changes and will provide a suitable alternative to the original project. Such changes will not constitute being offered a refund when a suitable alternative is made available.

6) IF YOU WANT TO TRANSFER YOUR BOOKING

If you want to transfer your booking to the following year or to another named person who does not currently hold a booking with Operation Wallacea then you need to obtain prior approval from the Opwall UK office. In the event that you make your decision to transfer after 1 January in the year of the expedition, then you need to pay an additional 10% to secure the transfer. If the decision is made before the 1 January in the year of the expedition then no further payments beyond the 10% deposit are required. No transfers are allowed after 1 April in the year of the original booked expedition. Only one transfer to a future year or of the named person per application is allowed and once that transfer is made then all monies paid would be forfeited in the event that the completer of the form wanted to cancel.

7) IF YOU WANT TO CHANGE YOUR BOOKING

If you decide to move on to another project or expedition, you can do this free of charge, capacity allowing, until 1 April of the year of your expedition. You will be asked to fill in a new booking form to confirm the change of project. If the project or expedition you want to move to is longer you will be invoiced for the difference in price. If it is shorter, your payment schedule will be adjusted to take the new total amount payable into account. If, following you confirming that you wish to change your booking, you should decide to cancel, cancellation charges will apply in line with your original booking rather than the new booking.

8) JURISDICTION AND LEGAL ASPECTS – Expedition Packages

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Operation Wallacea, and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages commencing in and returning to the UK;
  2. non-flight packages commencing and returning to a country other than the UK; and
  3. flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.

1, 2 and 3 provides for a refund in the event you have not yet travelled.  1 and 3 provides for repatriation.  Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Operation Wallacea.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

9) JURISDICTION AND LEGAL ASPECTS – Travel Packages

Flight inclusive packages for participants travelling from the UK are covered under the ATOL scheme, but ATOL protection does not apply to all services listed in the Operation Wallacea brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/atolcertificate.

10) INSURANCE

Operation Wallacea has insurance in place to provide medical and repatriation cover up to £1million for all participants on the expedition. This insurance does not cover other insurable costs such as cancellation and curtailment of your expedition due to your ill-health, flight and travel delays, loss of personal baggage or theft of possessions etc. It is a condition of your booking with Operation Wallacea that you take out travel insurance to cover these items.

11) WHAT DOES THE BOOKING WITH OPERATION WALLACEA NOT INCLUDE?

  • Costs of flights and transport to and from the start and finish points of each expedition
  • Accommodation and food costs before or after the expedition start and end dates
  • Transfers between forest and marine sites in Madagascar and South Africa
  • Additional insurance cover beyond the £1 million expedition medical and evacuation insurance cover provided by Opwall
  • Costs of additional elective training (e.g. canopy access course, dive training beyond PADI Open Water)
  • Dive equipment rental
  • PIC cards and PADI training Manuals
  • Local taxes
  • Park or Reserve entrance fees
  • Visa costs
  • Vaccination or prophylactic medicine costs
Wallace House, Old Bolingbroke, Spilsby, Lincolnshire PE23 4EX, UK
| +44 (0) 1790 763194 | info@opwall.com