The following conditions form the basis of your contract.
All correspondence will be mailed or emailed to you at the address you give on your completed Booking Form, unless you clearly indicate otherwise. In the event of the alteration or cancellation of a confirmed booking by you, conditions in section 3 will apply. Please note that the person signing the Booking Form not only undertakes full payment of all the expedition components booked, but signs on behalf of the person named on the Booking Form.
Whilst we reserve the right to amend prices upwards or downwards at any time, it is our policy to offer expeditions at a clear and firm price. However, the factors which may force us to surcharge you are government action, changes to the cost of currency or fuel – unless full payment is made six months or more prior to your departure date.
Payments are non-refundable and should you have to cancel your booking we ask that you advise us promptly in writing. If the cancellation reason falls under the provisions covered by the travel insurance, a claim can be processed to obtain a refund. Insurance fees are non-refundable.
It is each traveller’s responsibility to ensure you obtain all the necessary visas and documents required for entry into countries visited and transited, including those you intend to visit which are not listed on your itinerary. Non-Canadian citizens must contact the appropriate embassies and consulates to inquire about and obtain any necessary visas for the countries to be visited.
In the unlikely event of Operation Wallacea deeming travel to your particular destination unsafe for any reason, more than 90 days prior to departure, we will provide a suitable alternative. As a result, we are unable to refund any monies, beyond the conditions outlined above.
We undertake not to cancel any expedition closer than 3 months to the expedition start date unless in exceptional circumstances such as war, riots, civil strife, industrial action so severe that alternative transport and accommodation cannot be provided, terrorist activity, natural and nuclear disaster, fire, adverse weather conditions, technical problems with transport and similar unforeseeable circumstances where compensation payments cannot be made.
Please note that when you have read the booking conditions above and signed your booking form, and when a confirmation invoice has been issued by or on behalf of us, or the relevant supplier, you enter into a binding contract which will be governed and interpreted in accordance with the law of England and Wales. The Expeditions themselves are run and managed by the parent company in the UK.
Operation Wallacea is a UK based Expedition Company with a Canadian Sales Office. Victor Travel is a leading travel management company based in Toronto, Ontario – TICO registration 1892647, and acts solely as the organizer of flights and local accommodations. Victor Travel nor the Operation Wallacea sales office in Canada shall be held responsible for: a) the non-performance on the part of any hotel or other accommodation that cannot directly be attributed to the neglect of the tour organizers; b) any delays, missed connections, loss, damage, or injury to persons or property or for mechanical defects or failure, however caused or for any substitution of hotels or carrier equipment beyond the control of the tour operator, or for any additional expenses occasioned thereby; c) any inconvenience, loss of enjoyment, upset, disappointment, distress or frustration whether physical or mental however caused except where caused directly by the tour operator; d) any additional costs incurred or any ancillary loss sustained as a result of cancellations or delays of expeditions or tours caused by inclement weather conditions, acts of God, or any other event, which results in one or more persons being unable to continue or complete the tour or expedition through no direct fault of the organizers. Operation Wallacea reserves the right to make any change or cancellation without prior notice. Operation Wallacea and Victor Travel shall have no responsibilities beyond the right to decline any person as a member of the tour or expedition at any time before or during the tour or expedition should such person’s presence be considered detrimental to the interest, comfort and safety of the other members. Persons leaving the tour or expedition during the operation will not receive a refund of unused services. Operation Wallacea, Victor Travel, its agents, and all passengers agree that the conditions set out herein are part of the terms between the passenger and the tour organizers. Authorization of the tour or expedition or any deposit given to Victor Travel or Operation Wallacea will represent an acceptance by the passenger of all the aforementioned conditions.
Your expedition start and finish times are outlined in the expedition brochure, and also on the Operation Wallacea website. Before and after your expedition start and finish times, Operation Wallacea is not directly responsible for your safety and wellbeing. Operation Wallacea will provide remote support within the country of your expedition including contact numbers in the case of an emergency, safe transport and suitable risk assessed accommodation if you choose to book your travel and accommodation before and after your expedition with us. You are responsible for your own time before and after the expedition, and Operation Wallacea cannot accept liability for activities that you choose to participate in during this time unless you are acting under the supervision of Operation Wallacea or one of our partners.